Frequently Asked Questions

Homey Basics

  • What is Homey?


    Homey is a chore management app for the whole family. Homey synchronises task across devices and sends you updates and notifications about chores to do in your home to you and your family members. Homey organises tasks by taking pictures of the mess and assigning the work to individual family members. Homey gives all the members of your family a visual overview of things getting done in your home and a simple way to divide, track and finish off tasks. It’s simple enough for kids to understand and powerful enough to handle all of your chores.

  • Chores


    Chores are all tasks that you set. In Homey you can set chores by tapping on the “+” sign in the upper right corner. Homey app walks you through the process – first you simply take a photo of a chore that needs to be done and set a title and an optional description. Additionally you can also set a due date and recurrence for repeating tasks. Chores can be left unnasigned, so that anyone in the household can do them, or you can assign them to specific household members.

  • Rewards and Wishlist


    You can set optional rewards for children or other family members to choose from when they collect the assigned number of coins by doing chores. The rewards section can be found in the sidebar. You can also allow your family members to add their desired rewards to their wishlist. You can approve or deny these rewards and set the number of coins they need to collect to claim these rewards.

  • Activity


    Homey app shows you everything that goes on in your household in the activity tab. You can see which tasks were done recently and check the family leaderboard. You can also view activity for each of your household members or for specific chores.

  • User management


    Homey app allows you to set permissions for each user in your household. You can also pause all activity while on vacations. To manage users in your Homey household go to the household settings that can be found in the sidebar. By default, only the person that created the household has full control.

Homey

  • Who is Homey meant for?


    Homey app is for families, who are dissatisfied with using paper charts and sticky notes on their fridge for organizing and assigning chores and tracking their progress.

  • Can Homey be used on a shared device?


    Although Homey works best when each of the family members has their own device (so that they can get reminders), you can also switch accounts easily. You can select another family member in the sidebar and tap “Switch account” in the lower right corner or you can simply long press the “Mark as done” button to complete a chore in someone else’s name.

  • How much does Homey cost?


    Using Homey is free and we plan to always keep it that way. We do offer some in-app purchases that save time with the setup and are available only to household members with full control.

  • Why do we need two passwords?


    One password is your shared family password and the other one is your personal password. You only need a personal password if you have full control – kids can login with just the shared family password. However, they do need their personal password if they want to be in two separate households with the same email.

  • How do I add a household member that doesn't have an email?


    Family members that join an already existent households don’t need an email. They can join the household by scanning the QR code or magic link you provide them or you can create an account for them.

  • Is Homey private?


    Yes. All the information you provide is kept securely and is not shared with anyone. Everything you share with your family members in Homey is available only to them. Users with full control can however share their achievements and progress on their social media from the app. This option is turned off by default for all users, except the one that created the household.

Chores

  • How do I set a chore?


    In Homey you can set chores by tapping on the “+” sign in the upper right corner. Homey app walks you through the process – first you simply take a photo of a chore that needs to be done and set a title and an optional description. Additionally you can also set a due date and recurrence for repeating tasks. Chores can be left unassigned, so that anyone in the household can do them, or you can assign them to specific household members.

  • Can I assign a chore to multiple kids?


    When you set a chore you can always assign it to more than one household member by tapping them. When they complete a chore a pop-up will ask them who completed it (in case not everyone participated) and the points and coins will go to everyone who completed a chore.

  • How do I set repeatable chores?


    When setting or editing a chore tap on the button that says “set recurrence”. You can choose daily, weekly, monthly and yearly recurrence in the tabs above. Additionally you can pick specific hours, days and months the chore needs to be done.

  • What can I do if the chore wasn't done good enough?


    If you’re not pleased with the results you can set chore for a redo. The household member that finished the chore will get a new notification and the chore and their earned points will be reset. They will reclaim the points when they complete the chore again.

  • How do I complete a chore?


    To complete a chore tap on the green “Mark as done” button and take a photo of the completed chore. To complete a chore that is unassigned or not assigned for today, go to all chores and select the chore from there.

  • How do I set a chore for redo?


    When you get a notification about a chore being done you can tap it to view its details. Alternatively you can also select the chore from “Completed” folder in the “All chores” tab. From the chore details screen you can tap the button “Redo” and provide a comment, so that the person that didn’t do chore good enough knows what they should improve.

  • Where can I see what was done in our home?


    You can see everything that was done by navigating to the “Feed” tab.

  • Can I complete a chore assigned to someone else?


    Yes. To complete a chore assigned to someone else, select the chore in the “All chores” tab and complete it as usually.

  • What happens to overdue tasks?


    The person that is late on their chores gets a notification about overdue tasks every day until they complete these tasks.

  • Where can I assign points and coins for chores?


    You can assign points and coins to a chore during creation. Alternatively you can also edit a chore by selecting it and tapping the edit button in the upper right corner.

  • What is the difference between points and coins?


    Points are like XP in games – experience points, and aren’t be redeemable for rewards. Coins are the reward currency with which kids can claim rewards. This way you’re able to say which chores you’ll reward with allowance or screen time or anything else, and which chores are children’s responsibility and they won’t get paid to do them. These “responsibilities” will still be worth points (that they won’t be able to redeem for rewards), so they will be able to work the leader-board and get achievements – so children still get positive reinforcement. Also, if you use Homey to manage chores for yourself or other adults in the household that you don’t want to reward for doing their fair share of household duties, you don’t have to set any coins, but you’ll still get points.

  • How can I see the chores someone did?


    To see all the user activity, simply tap on that user in the sidebar leader-board.

  • What happens when I set the chore for redo?


    When you set the chore for a redo the user gets notified and the task is marked as undone again. The points and coins that the user got are suspended until they do the chore again.

  • When do I get notifications for my chores?


    If a chore has a due time set you can choose when you want to get a notification reminder. Additionally, you can also set when you want to get notifications for already late chores.

Rewards and Wishlist

  • How do I set a reward?


    First go to the “Rewards” section from the sidebar. You can set a reward by tapping “Add a reward” button, then you can set a title, a description and the coins needed for this reward.

  • What is a repeatable reward?


    A repeatable reward is a reward that is available more than once. For instance, you can choose to make an hour of screen time repeatable, so that kids are able to choose this reward every day after they finish their chores.

  • How do I choose to whom a reward is available?


    When you create a reward you simply have to tap the users you wish to make the reward available to. You can choose more than one user for a reward.

  • How do I approve or deny rewards on the wishlist?


    When your family members add rewards to their wishlist you get a notification. You can approve or deny these rewards by going to the “Wishlist” section from the sidebar. If you decide to approve a reward, you’ll also be able to select the amount of points this user has to collect to claim the reward.

  • What happens when I approve a reward on the wishlist?


    This reward shows up as one of the available rewards for the user that wished for it. They can claim it after they collect the set amount of coins by doing chores.

  • What happens when someone has enough points for a reward?


    They can navigate to the rewards section from their sidebar and claim one of the available rewards. After they claim it, the users with full control (parents) get notified. After the reward is “payed” the user who “payed” it, taps “Confirm” and the reward is completed.

  • How does a kid claim a reward in Homey?


    After they collect enough coins for a reward, they can navigate to the “Rewards” section in the sidebar and tap “Claim” on the reward.

  • What happens to claimed rewards?


    The users with full control (parents) get notified and can “Confirm” this reward after the deal is done.

  • How do I delete a reward that was accidantaly approved?


    Navigate to the “Rewards” section in your sidebar and delete the reward.

Activity

  • Where can I see activity for individual users?


    To see the whole activity of any of your family members simply tap them in the side bar.

  • Where can I see activity for specific chores?


    You can find all chores in the “All chores” tab. You can tap one of them to access the details and activity. Activity is located in a special tab.

  • What shows up in my activity?


    The user activity shows the level you achieved, last badge you got, the number of chores you did this week and since using Homey and which rewards you earned by doing chores.

  • Who can share stories in our home activity?


    Everybody with full control (usually parents).

  • Can all family members see my activity?


    Yes. Homey promotes transparency. We believe this empowers households, so that each member can be a happy, satisfied and appreciated part of a successful, neat, fun and stress-free home, where things get done.

  • How can I share a story from my activity?


    To share a story (an achievement, level progress, a chore done, a before&after photo…) simply tap the story and select share. You can choose among different sharing options.

  • Where are all the achievements and badges located?


    This is stored in your user activity screen. Tap yourself in the sidebar and then navigate to the “My activity” tab. If you wish to see the badges for the whole household, then navigate to the “Feed” tab.

  • How is the family leader-board decided?


    The family leader-board sums all the collected points for the week. You can influence the family leader-board by allocating more or less points to chores. For instance: if you assign a similar chore to a 5 year old and a 15 year old, the chore can be set as “Difficult” with more points for the former and “Easy” with less points for the latter.

  • What counts towards points on the family leader-board?


    Each chore done counts towards points on the leader-board, as long as it’s not set for a redo. If a chore was set for a redo, it has to be completed again first to count.

  • What happens to our points if a task in overdue?


    As of now the points stay the same, even if the chore is overdue.

  • What happens to our points if a task is set for redo?


    If a chore is set for a redo, the person that did it gets a notification that he has to do it again. You have to comment as to why you’re setting it for a redo, so that your family member knows where they have to try harder. Additionally the points and coins they got for doing the chore first time get suspended until they do it again.

  • How do I pause our activity when we go on holidays?


    You navigate to “Household setting” in the sidebar and select the family members that are going on holidays.

User management

  • I want to limit what my kids are able to do in Homey.


    To limit permissions for Homey navigate to sidebar and choose “Household settings”. There you can choose who had full control and who doesn’t. If you need additional help you can always contact us by email support@homeyapp.net or contact us by clicking on the “Feedback” button in the sidebar.

  • I accidantaly added someone to our Homey household how do I remove them?


    You can remove people from your Homey household by navigating to “Household settings” from the sidebar. Tap the “x” sign next to the user you want to remove. If you need additional help you can always contact us by email support@homeyapp.net or contact us by clicking on the “Feedback” button in the sidebar.

  • How do I invite my family members to join Homey?


    If you didn’t invite family member to join Homey when you were first signing up in the app, you can always invite them by clicking “Add family members” in the sidebar. You can choose among sending them a QR code with a special link, showing them a QR code to simply scan or creating a profile for them. If you need additional help you can always contact us by email support@homeyapp.net or contact us by clicking on the “Feedback” button in the sidebar.

  • How can I create a profile for my family members?


    First you tap “Add family members in the sidebar and choose the “Create a profile” option. Homey app will lead you through the steps of creating a profile and your family member will be able to login to your household by using your shared family password. They can set an optional personal password later. If you need additional help you can always contact us by email support@homeyapp.net or contact us by clicking on the “Feedback” button in the sidebar.

  • Can I set up more than one household in Homey?


    Not yet, but this feature is coming soon. If you need additional help you can always contact us by email feedback@homeyapp.net or contact us by clicking on the “Feedback” button in the sidebar.

  • Can one person be on more than one household in Homey?


    Yes, right now they have to use different emails for each profile. The full feature is coming soon, though. If you need additional help you can always contact us by email feedback@homeyapp.net or contact us by clicking on the “Feedback” button in the sidebar.

  • How do I sign-in to my household in Homey?


    On the welcome screen choose the “Enter a household” option and type in your unique household name and your shared family password. If you need additional help you can always contact us by email support@homeyapp.net.

  • How can I recover my password?


    If you’re still logged in, you can navigate to your profile settings from the sidebar and tap the “Reset password” button. If you are logged out of Homey, then enter your household, tap your user profile and select reset password then the app asks for your password. An email with directions on how to reset your password will be sent to the email address you provided. If you haven’t provided an email address, the directions will be sent to the person that created the household. If you need additional help you can always contact us by email support@homeyapp.net.

  • How do I recover our shared family password?


    If you’re still logged in, you can navigate to “Household settings” and tap the “Reset password” button. If you are logged out of Homey, then enter your household and tap the reset password on the password screen. An email with directions on how to reset your password will be sent to the email address you provided. If you need additional help you can always contact us by email support@homeyapp.net.

  • How can I change my password?


    Navigate to your profile from the sidebar and tap the “Password” button. Type in your old password and then type your new password. If you need additional help you can always contact us by email support@homeyapp.net.

Allowance and extra money

  • Money rewards


    Money rewards are divided in Allowance – which is paid on a recurrent basis and can be dependant on points accumulated in this timeframe – and Extra money rewards – which is redeemable for coins, the same as all other rewards except allowance, and can be recurrent, repeating or have a set due date.

  • How does allowance work with Homey?


    You choose how often and how much you want to give to each child and if they need to get a certain amount of points in each allowance time frame and we’ll automatically add the allowance to the amount available for payout. You can set allowance to be either weekly or monthly and you can set up different rules and amounts for each child. Your children can request to get a payout and you can pay them out when you decide to do so in either cash or transfer the money directly to your kid’s savings or checking account.

  • How do extra money rewards work with Homey?


    Homey allows you to set up extra money rewards that can be worth any amount of coins you decide. You can use 1 coin is $1 ratio, 10 coins is $1 or whatever else you decide on. All chores can be worth however many points and however many coins. We recommend you set up basic responsibility and make them worth only points based on the difficulty – so kids can compete on the leader board and get the benefits on positive reinforcement – and extra chores worth coins as well so kids can learn the value of work and how earning money works.

  • Does allowance need to be connected to chores?


    You can decide if you want your kids allowance be dependant on chores or not. Since allowance can be redeemable for points (not coins), you can say it will only be payed when all the responsibilities are done. Or you can just set recurrence and pay it in any case. An option that a lot of parents choose is to offer a small base allowance and then set up extra chores – jobs around the house – that are worth coins, and then set up extra money rewards that can be redeemed with those coins.

  • Should I manage payouts manually?


    A regular allowance is something your child can count on, which is the first step in setting a budget and making a plan. Most parents we’ve talked to find it tough to keep on a schedule, so with Homey you can make it automatic and we recommend parents take advantage of that. Of course, you’re always in control; you can choose when you want to pay out the allowance and if you want to pay it out all at once for the whole month or each time it’s earned.

  • Should I pay out extra money rewards separately?


    You can decide whether to send money to your kids account when they earn it or if you want to pay it out along with allowance. Most parents pay out once a week, allowance and extra money earned together. This way kids know when it’s “payday” and they can learn the basis of financial planning.

  • Does the ``Three jars method`` work with Homey?


    The three jars method is based on the idea that parents enforce how much money is for spending, saving, or giving. Homey is based on the idea that as kids grow older they learn by doing, by making their own decisions and facing the consequences. As parents, we can help guide them. For example, if you want them to set money aside for the future, rather than doing it for them, you can encourage them by looking into the interest rate that your bank offers, and talking about how it works. With Homey, kids can claim some rewards with their coins or choose to save their coins for later. It’s easy for parents to set up rewards that differ in value – this way kids can learn long-term saving and choose to forgo smaller rewards and save their coins for bigger rewards. They also learn that they need to work harder and longer to get to those rewards and Homey keeps them motivated during this process. Of course, any money kids get into their bank accounts can be spent, but kids don’t have to spend it all at once or on themselves. Talk with your child about causes that need money and encourage them to be generous with their friends and family. And finally, keep them accountable: at the end of the month, talk to them about how much they still have on their savings account, how much they spent and on what, or gave.

  • How much allowance is appropriate?

Payouts

  • Payouts


    Payouts enable you to manage all monetary rewards. You can see how much each child has earned in allowance and extra monetary rewards. The payout button enables you to either mark these rewards as given in cash or transfer them directly to the child’s savings account if he has one opened at a bank. Children can see how much allowance they have accumulated and how much extra monetary rewards they have earned by doing chores and can request a payout.

  • How does the money transfer work?


    Homey supports ACH transfers between bank accounts. Parents can connect pre-existing bank accounts quickly & easily by supplying online bank login credentials. ACH transfers are the best option to transfer money to kids who already have their own savings account opened up with your bank of choice and an alternative to credit/debit card networks, which are insecure and costly. We partner with SynapsePay, that provides the financial services through Triumph Bank, Synapse’s Bank Partner. To report complaints email issues@synapsepay.com.

  • What information do I need to provide?


    We collect information on users for KYC (Know-Your-Customer). This information is collected, analysed and verified by our financial partner SynapsePay at no cost for compliance & risk purposes. First time you use the service we will ask for your:

    Name

    Date of Birth

    Address

    Phone Number or Email

    Gender Banking Details: Account / Routing Number OR Online Banking Logins

  • Why do you need all this information?


    To transfer money we need your full legal name and we also verify the identity of everyone by asking for things like date of birth and address. By verifying your identity, we comply with federal laws (like the US Patriot Act) and the requirements of organisations like The Treasury Department and the National Credit Union Association. You only need to provide this data once.

  • Is my information safe?


    Your information is send securely to our financial partner SynapsePay. We don’t store your verification and personal information on our servers. We securely transmit the verification info to our financial partner, SynapsePay, and immediately discard the most sensitive personal data. Furthermore, we never store your bank account numbers, SynapsePay does. SynapsePay does not sell your private information to any third-party.

  • How is my account verified?


    Your account is verified either with micro-deposits (small deposits to your bank account, so we can confirm it exists and you’re the owner) or through an online login which is instant.

  • Does SynapsePay share my information?


    Unlike credit/debit cards or checks, neither we or SynapsePay do not transmit or share any financial information with fund recipients or third parties. That information is only shared with banks, limiting possible identity theft. A fund recipient only has access to your name, profile picture and transaction amount. As an additional measure of security, any data that is transmitted through our network is heavily encrypted.

  • Are there any transaction limits?


    For your security, there’s a transaction limit of $200 per day.
  • How long does the transaction take to settle?


    Transaction are settled in 1 day, but they do not process on weekends or bank holidays.